We truly believe we make some of the most innovative products in the world, and we want to make sure we back that up with a risk-free ironclad 30-day guarantee.
All orders are shipped from our warehouse within 5 business days of the order being placed. Shipment will arrive in between 10-20 business days after the shipment date, depending on the availability of the carrier provider and location. We do apologize that shipment delay may occur if the shipment requires Customs clearance or inspection, or transportation delay caused by carrier service.
How can I track my order?
A tracking number will be provided to you in your Shipping Confirmation email. You may use the number and track your order at www.17track.net.
What are your shipping rates?
Shipping rates are based on your address and offer (eg Free shipping). We ship to all destinations worldwide.
Which countries do you ship to?
Currently, we do ship worldwide. But in case your country may not be supported by our logistics, we will inform you right away and make necessary changes to your order. To know more about our destination listings, contact us via firstname.lastname@example.org
How can I change my Shipping Address?
Changing of address is only allowed on or before 11:00pm (PDT, -7 GMT) on the same day of placing an order. You may contact us via email@example.com to request for such changes.
Can I deliver to another address, other than my card billing address?
Yes, it is possible.
How is my order shipped?
Orders are shipped during regular business days, excluding holidays. Any orders placed on Saturday or Sunday will be shipped the following Monday.
I was fortunate enough to get a free sample of one of the Janeway Goods products and I absolutely loved it. I'm not someone who likes extreme gaming, but this product was just so different from anything else I've tried. The customer service is also incredible: they answered my questions quickly, were very helpful and had great follow-through. I will be buying more..
I love this brand! I have been using them for over 3 years and it feels like family. They offer a variety of products that I use on a daily basis and the customer service is excellent. I will continue to shop with them because they are so kind and make excellent products.
I am a huge Janeway Goods products fan and I can honestly say that Laura is my favorite of all the founders. She's been with the company since it started and knows each product inside out. Her knowledge has helped me so many times in the past and she always goes above and beyond to make sure everyone is happy!